Unzipping files on a Windows computer is simple and convenient. Just press and hold, or right-click, the compressed folder, select "Extract All," and follow the on-screen instructions. This allows you to access the contents of the zipped folder quickly and easily. Once unzipped, you can explore our wide range of embroidery designs and discover the creative possibilities with our exclusive embroidery kits.

Placing a machine embroidery order is quick and easy. Once your payment is completed, the download link will be available within 2 to 5 seconds, either sent directly to your email or accessible through your account.

Looking for something specific? Explore our wide collection of embroidery designs and discover the creative potential of our exclusive embroidery kits.

Opening compressed files on a Mac is simple. Just double-click the zipped file, and it will automatically decompress in the same folder. You can also right-click the .zip file, select "Open With," and choose "Archive Utility" (the default option). This easy method provides quick access to the contents of the compressed file.

If your files become corrupted, don’t worry. Simply contact us and we’ll quickly help you resolve the issue.

Our downloadable ZIP file includes a variety of machine embroidery designs in multiple formats (.DST, .EXP, .JEF, .HUS, .PCS, .PEC, .PES, .VIP, .VP3, .XXX), along with detailed instructions. If your required format isn’t included, you can use the provided converter tool or Wilcom TrueSizer to convert the files easily.

Exact color representation may vary due to software differences. Each machine format uses its own color palette, which can affect how colors appear.

Several factors such as incorrect file naming or size incompatibility can prevent your embroidery design from appearing on the machine. Please ensure you use the correct format and appropriate size for a smooth embroidery experience.

When you purchase, a license is automatically granted. However, please do not sell or distribute our digital files online.

After finalizing your design selections, securely complete your payment using PayPal, Google Pay, Apple Pay, or a credit card. Your information is protected with SSL encryption to ensure your privacy.

Typically sent within minutes of a successful purchase, the confirmation email may sometimes end up in your spam or junk folder. Please check these folders carefully, as strict filters can mistakenly classify the email as spam.

Absolutely! Our machine embroidery designs work with a wide variety of machines. We offer multiple formats to ensure compatibility across different embroidery machines.

Yes, we regularly offer bundle deals and discounts for customers who purchase multiple designs. Be sure to check our promotions and special offers to take full advantage of these savings.

Although the original sizes are carefully crafted, we do not recommend resizing or modifying the designs on your own. Each design is offered in multiple sizes to ensure optimal quality and appearance.

Certainly! We take pride in offering robust technical support. If you encounter any issues or have questions about using our designs, don’t hesitate to reach out to our dedicated customer service team. We’re here to help!