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At EmbroideryEver, your satisfaction is important to us. While we strive to provide high-quality digital embroidery files, we kindly ask for your understanding regarding the nature of digital products.


No Returns or Cancellations

Because our products are digital and instantly downloadable, we are unable to accept returns, issue exchanges, or cancel orders once a purchase is completed. Once a file is downloaded, it cannot be returned or "un-downloaded," which makes standard return processes inapplicable.


Ordered the Wrong Size?

We understand that mistakes can happen. If you chose the wrong size during checkout, please contact us as soon as possible. In most cases, we can offer an exchange for a different size within the same design set, depending on availability and the specific design purchased.


Duplicate Purchase?

If you accidentally ordered the same design more than once, you're eligible for a refund. Simply reach out to us within 7 days of purchase with your order number or receipt, and we'll be happy to assist you.


Need Help with a File?

If you're experiencing a technical issue with a design you purchased, such as download errors or file corruption, please contact us immediately. We will do our best to resolve the problem quickly, whether by sending a fresh file or offering guidance to ensure everything works smoothly with your machine.


How to Reach Us

For all refund or support requests, send us an email at embroideryever@gmail.com with your order number and a brief description of the issue. Our support team is always ready to help.